One of those CrewCenter Moments

On a Friday, Elektromontage Voss called us with an urgent challenge: their customer had suddenly requested daily reports for a project that has been running since the start of the year. As usual those sudden requirements haven’t been discussed or investigated prior, it was only part of the fine print of the final offering.

The sudden challenge: around 40 daily reports for this site were overdue and had to be created as fast as possible to accommodate documentation needs. Voss hasn’t been aware that this functionality already exists inside CrewCenter and anticipated to spedd days. If not, weeks digging through documents and recreating everything manually over the weekend or in night shifts

We could show them immediately how they could solve for this challenge inside CrewCenter:

1. Setting up the required template in a professional manner
2. Deciding what elements of documentation should automatically be populated on the report
3. Generating the 40 days’ worth of progress confirmation within a couple of minutes
4. Getting ready to send invoices

The reaction, quote on quote: "You have saved me a tremendous amount of work. My excitement is through the roof right now that you've made this possible."

Moments like these are exactly why I'm proud to be part of CrewCenter and Hilti. When we truly live up to our ambition, solve real customer problems, and create genuine customer delight, we make a difference.